Effective Date: July 31, 2025

Welcome to the Vanoréa website, a company registered in Quebec, Canada. These Terms and Conditions of Sale govern the use of this website and the transactions made through our online store. By placing an order on our website, you agree to the terms set out below.

1. Company Information

Company Name: Vanoréa
Address: 8081 Boul Henri-Bourassa E, Local 100, Montréal, QC H1E 2Z3
Email: info@vanorea.com
Quebec Enterprise Number (NEQ): 2279405262
Phone: +1 4384761241

2. Scope of Application

These terms apply to all orders placed through our website, whether the buyer resides in Quebec, elsewhere in Canada, or internationally, subject to certain restrictions.

3. Products and Availability

We make every effort to describe and display our products as accurately as possible. However, slight differences may occur, such as natural variations in vanilla or differences in the size of vanilla beans. Product availability may vary, and we reserve the right to remove or modify any product without prior notice.

4. Prices

Prices are listed in Canadian dollars (CAD) and exclude applicable taxes. The total, including taxes and shipping fees, is calculated at checkout.

5. Orders

Any order placed on our website constitutes an offer to purchase, which we reserve the right to accept or refuse, particularly in the event of stock availability or payment issues.

6. Formation of the Contract

Le processus de commande permet au client de vérifier le détail de sa commande et de corriger toute erreur avant la validation finale.
La commande transmise constitue une offre d’achat. Le contrat n’est conclu qu’au moment où Vanoréa transmet une confirmation de commande par courriel.
Vanoréa se réserve le droit de refuser ou d’annuler une commande en cas d’indisponibilité, d’erreur manifeste ou de suspicion de fraude.

7. Payment

Payments are made online through the secure platforms we use, such as Stripe or PayPal. No banking information is stored by Vanoréa.

7.1. Pricing Errors

Despite our efforts, a typographical, technical or display error may affect the price or description of a product. In such a case, Vanoréa reserves the right to cancel the order and refund any amounts collected.

8. Shipping

• Processing Times: Orders are processed within 2 to 5 business days, unless otherwise stated. Delivery times depend on the carrier.
• Service Areas: We ship to Quebec, across Canada, and to selected international areas, subject to availability at checkout.
• Fees: Shipping fees are displayed before final checkout confirmation.

Delivery times are estimates.
Vanoréa cannot be held responsible for delays caused by the carrier, customs authorities, or events beyond its control.
The customer remains responsible for the accuracy of the shipping information provided.

8.1. Force Majeure

Vanoréa shall not be held responsible for any delay or failure to perform caused by an event beyond its reasonable control, including supply shortages, natural disasters, strikes, war, or logistical disruptions.

9. Legal Warranty (Quebec)

In accordance with the Civil Code of Québec, every product sold is covered by the legal warranty of quality (sections 1726 to 1730). This means that the product must:

• Be free from latent defects,
• Be fit for the purpose for which it is ordinarily intended,
• Conform to its description.

If a defect occurs, the consumer may request a repair, replacement, or refund.

10. Return and Refund Policy

• Time Limit: You have 14 days after receipt to request a return.
• Product Condition: The product must be unopened, unused, and in its original packaging.
• Procedure: Contact us at info@vanoréa.com to initiate a return. No return will be accepted without prior authorization.
• Fees: Return shipping fees are the customer’s responsibility, unless the product is defective or non-compliant.

This commercial return policy does not limit any rights granted to consumers under applicable laws.

For food safety reasons, certain opened, perishable or customized products may be excluded from returns, except in cases of defect or non-compliance.

11. Damaged or Non-Compliant Products

Please inspect the parcel upon receipt. If a product is damaged or non-compliant:

• Report it within 48 hours to info@vanoréa.com with supporting photos.
• Depending on the case, a replacement or refund will be offered.

12. Intellectual Property

All website content, including text, images, logos and videos, is the property of Vanoréa or its partners. Any reproduction is prohibited without written authorization.

Vanoréa’s product descriptions, visuals, educational content and trademarks are protected and may not be reproduced without authorization.

13. Personal Information (Compliance with Law 25)

Your personal information is processed in accordance with Quebec’s Act respecting the protection of personal information in the private sector. Please refer to our Privacy Policy for more details.

13.1. Limitation of Liability

Subject to applicable laws, Vanoréa’s liability is limited to the amount paid for the product concerned.
Natural variations inherent to artisanal or agricultural products do not constitute a defect.

14. Disputes

Any dispute shall be governed by the laws in force in the Province of Quebec. In the event of a disagreement, mediation will be proposed before any legal proceedings are initiated.

15. Changes to the Terms and Conditions of Sale

Vanoréa reserves the right to modify these Terms and Conditions of Sale at any time. The updated terms will apply to any order placed after the date of the update.

For any questions: info@vanorea.com

Thank you for your trust.