Effective Date: July 31, 2025

At Vanoréa, the protection of your personal information is a priority. This policy explains how we collect, use, disclose, retain, and protect your personal data, in accordance with Quebec’s Law 25 (An Act to modernize legislative provisions as regards the protection of personal information).

1. Person Responsible for the Protection of Personal Information

Name: Rabie Benyahia
Email: info@vanorea.com
Address: 8081 Boul Henri-Bourassa E, Suite 100, Montréal, QC H1E 2Z3
Phone Contact: +1 4384761241

2. Personal Information Collected

We may collect the following information:

• First name, last name
• Mailing Address
• Email Address
• Phone Number
• Payment information (processed via secure third-party providers)
• Order history

3. Methods of Collection

• Order forms
• Contact forms
• Website browsing (via cookies or tracking pixels)

4. Purpose of Data Collection

• Order processing and delivery
• Customer communication
• Service improvement
• Envoi d’offres promotionnelles (avec consentement)

5. Consent

We obtain your explicit consent (checkbox, double confirmation, etc.) before any collection, unless otherwise permitted by law.

6. Access, Correction, and Withdrawal

You have the right to:

• Access your personal information
• Have them corrected
• Withdraw your consent at any time

To exercise these rights, please contact: contact@vanorea.com

6.1. Data Portability and Complaints

Subject to applicable laws, you may request the transfer of your personal information in a structured technological format.

You may also file a complaint regarding the protection of your personal information with the person responsible identified above.

7. Retention and Disposal

Personal information is retained only for as long as necessary to fulfill the intended purposes or as required by applicable legal and tax obligations.

8. Disclosure to Third Parties

We do not sell your data. We may share it only with:

• Our service providers (payment processing, shipping)
• Authorities if required by law

8.1. Transfers Outside Quebec or Canada

Some technology or payment providers may process information outside Quebec or Canada, subject to appropriate contractual safeguards.

9. Security

We implement technical and organizational measures to protect your data (e.g., SSL encryption, restricted access).

9.1. Privacy Incidents 

In the event of a privacy incident presenting a serious risk of harm, affected individuals will be notified in accordance with applicable laws.

10. Use of Cookies

Our website uses cookies to:

• Ensure the proper functioning of the website
• Statistical purposes (Google Analytics)
• Content personalization (with your consent)

You can manage your preferences through your browser settings.

Non-essential cookies are subject to your consent where required.

11. Changes

This policy may be updated without prior notice. The version in effect is the one published on our website.

For any questions: info@vanorea.com